CareersHR Support Team Manager

The Countsy HR Support Team Manager requires a hands-on HR professional who can perform the day-to-day administrative functions of multiple companies virtually (from our Sacramento office), in addition to acting as the leader for the client HR Team. The position requires an individual with incredible attention to detail who can juggle a large client load using a high level of organizational skills and assist in developing programs and policies and respond to all employee requests.

The ideal candidate must be able to work with others with varying levels of Accounting, HR, and Payroll experience both within, and outside the organization. This position requires solid multi-tasking abilities, sound judgement, and a sense of urgency. Previous mentorship and leadership skills are strongly applicable.


Benefits Implementation and Administration

  • Conduct new hire benefit orientations

  • Collect and ensure processing of all benefit paperwork

  • Approve benefit bills as needed

  • Answer daily benefit questions helping clients resolve their problems

  • Assist with client selection process for benefit plans

  • Assist with implementation of new plans and on the annual renewal process

General Policies and Procedures

  • Act as resource for client with regards to compliance and policy questions

  • Perform necessary research to come up with correct options for client

  • Assist with Employee Handbooks as needed

Employee Files

  • Ensure that all documents are filed appropriately, conducting audits as necessary


  • Perform background checks for clients as needed

  • Post jobs for clients on various recruiting sites

Other HR Support

  • Act as internal HR for various clients as needed performing all of the processes listed above

  • Support client and team with timely response to information requests

  • Take ownership of work and follow tasks through to completion

  • Utilize research and knowledge management channels

  • Develop staff proficiencies with company practices, standards, procedures, tools and methodologies

  • Effectively interact with and support other Countsy staff, management and internal staff

  • Perform all necessary administrative responsibilities in a timely manner (e.g. Timesheet and expense report submission, annual review, response to e-mail and voice-mail, forecasting of upcoming availability) 

  • Comply with Countsy policies and procedures

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


  • 8 + years of progressive generalist experience

  • Bachelor's degree strongly preferred, HR certifications strongly preferred

  • Prior leadership or mentorship experience strongly preferred

  • Self-directed with the ability to keep up with a very fast-paced environment

  • Proven track record of creating and implementing successful processes

  • Effective written and verbal communication skills with all levels of an organization, ability to give and receive constructive feedback

  • Strong knowledge of employment law and best practices or proven ability to research and find answers, reach logical conclusions, and apply to clients’ situation

  • The successful candidate will be extremely well-organized, professional and discreet, with an energetic and accessible personality

  • Proven track record of exemplary Client service with prior experience with multi-entity or startup clients (strongly recommended)

  • Ability to complete tasks effectively with little supervision

  • Ability to manage competing priorities for the team and act as the central point of escalation for the Senior HR Generalists and HR Generalists

  • Participate in TSC Management meetings and give feedback on client assignments, workloads of team members, and client issues or concerns

  • Excellent time-management and ability to prioritize changing taskswith a sense of urgency necessary to meet goals, objectives and deadlines

  • Ability to adjust to new conditions, clients, and tasks

  • Knowledge of Company policy, procedures and organizational structure

  • Proficiency with various softwares, ERP systems or HRIS systems, and Microsoft Office 


  • Will interact directly with Client’s staff at all management levels

  • Will interact internally with Startup CPO’s and other Countsy staff

  • Will need to interact with Client vendors and contacts



  • Education: Associate’s or Bachelor’s Degree in Business, Human Resources, or related field or equivalent experience.  A Master’s Degree or PHR/SPHR designation are a strong plus.

  • Experience: Minimum of eight (8) years as an HR professional. Must have prior experience in providing HR Generalist support to clients or internal customers (employees).

  • Experience with softwares and systems is required, specific platform tool experience is a strong plus. 

  • Prior management experience is strongly desired


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