Careers / Controller
The Countsy Controller is responsible for upholding the Company’s commitment to the Client by focusing on supporting the team and providing client back-up along with the Assistant Controller. In addition, the Controller has the managerial and interpersonal skills to address and resolve high-level Client and team issues.
This position is primarily responsible for acting as the Manger of the team. The Controller will train, coach, and assist team members at all different levels (Accounting Managers, Senior Accountants, Staff Accountants, HR Generalists, Payroll Specialists, Assistant Controller). The Controller will take the lead, along with the Assistant Controller, in all quality control reviews and team checklists.
The ideal candidate must be able to work with others at varying levels of Accounting, HR, and Payroll experience both within, and outside the organization. This position requires a high degree of independent judgment, decision making, and leadership skills.
Develop staff proficiencies with company practices, standards, procedures, tools and methodologies
Schedule and lead all new hire trainings for new team members
Take the lead on all quality control reviews and workload reviews
Effectively communicate with Client, and Countsy staff to understand and document priorities and work status
Oversee new process documentation and upgrades
Act as a point of escalation for Client issue resolution
Assist the team’s Implementation Specialist in complex implementation projects if needed
Controller level Client support work
Act as a back-up on all team Clients, supporting staff across all TSC levels
Seek and communicate ways to improve Client satisfaction
Support Client and team with timely response to information requests
Take ownership of work and follow tasks through to completion
Utilize research and knowledge management channels
Take the lead in Annual Performance Evaluations
Effectively interact with and support other Countsy staff, management and internal staff
Perform all necessary administrative responsibilities in a timely manner (e.g. Timesheet and expense report submission, annual review, response to e-mail and voice-mail, forecasting of upcoming availability)
Comply with Countsy policies and procedures
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Proven track record of exemplary Client service
Prior leadership or mentoring experience
Prior experience as a Countsy Accounting Manager or equivalent experience outside Countsy
Solid knowledge of Generally Accepted Accounting Principles in a variety of different industries and circumstances
Ability to research accounting issues, reach logical conclusions, and apply to clients’ situation
Proven analytical skills
Excellent time-management and ability to prioritize changing tasks
Sense of urgency necessary to meet goals, objectives and deadlines
Excellent interpersonal and human relations skills aiding in acting as an effective team member
Ability to adjust to new conditions, clients, and tasks
Excellent written and verbal communication skills
Proven analysis, research, and problem solving skills
Ability to communicate Accounting principles and issues to other staff
Prior experience with multi-entity or startup clients (strongly recommended)
Ability to work with people of varied levels of accounting knowledge
Demonstrated high degree of proficiency in Microsoft Excel – familiar with higher formulas (i.e. pivot tables, IF statements, VLOOKUP, etc.)
Ability to accept responsibility for errors, propose corrective measures and ensure controls are in place for non-recurrence
Knowledge of Company policy, procedures and organizational structure
Proficiency with various softwares, ERP systems, and Microsoft Office
Demonstrated POISED traits (Proactive, Ownership, Inquiring, Self-Assured, Engaging, Adaptable)
Will interact directly with Client’s staff at all management levels
Will interact internally with Startup CFO’s and other Countsy staff
Will need to interact with Client vendors and contacts
Education: Associate’s or Bachelor’s Degree in Business, Accounting, Computer Information Systems or related field or equivalent experience. A Master’s Degree or CPA designation are a strong plus.
Experience: Minimum of eight (8) years as Accounting professional. Must have prior experience as a Countsy Accounting Manager, or equivalent outside company experience.
Experience with software is required, specific platform tool experience is a strong plus.